Shipping & Returns
30 Day Free Returns Policy
If you are not 100% satisfied with your purchase, you can return your order within 30 Days to the warehouse for a full refund. We believe that in order to have the best possible online shopping experience, our customers should not have to pay for return shipping. You may return most new, unopened items within 30 days of delivery for a full refund. Special made to order items cannot be returned under this policy.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
When you return a product please provide:
1. An original Strut & Support Soultions Tax Invoice, copy tax invoice, or delivery docket.
2. The product's original packaging, including any instruction manuals, information booklets and carton or container.
We can ship to virtually any address in Australia. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full kilogram.